When do you respond to a request for downloading the X-CUBE-MCSDK-FUL software? It's been 7 days and counting, getting ready to cancel the eval hardware.

[KevinA]

..

[Tesla DeLorean]

Start with the local sales office, reps, or FAEs associated with your account / area.

Failing that find the ST staff with Motor Control responsibility and management, and shake that tree. Assuming the request hasn't gone into a black-hole, perhaps the account management/tracking doesn't have sufficient customer information to approve, or lacks NDA, SLA, etc

@Amel NASRI​ @Imen DAHMEN​

[Alexander Czajor]

Dear Kevin,

thank you for bringing this to our attention.

I would like to ask you for just a bit more patience, I am investigating the case.

I'll let you know.

[Alexander Czajor]

Dear Kevin,

you should have been contacted by an ST representative in the meantime, to address the issue.

Many thanks

Alexander