Problems with the VL53L1X GUI´s installation.

[Jesus Reina]

Posted on April 09, 2018 at 11:11

Hi friends,

I have trying to install the VL53L1X GUI software in my desktop station but I cann´t do it because it shows me the next message:

 

My OS is (windows 7 - 64 bits):

I have also tried to install the program in another computers (Windows 10 - 64 bits) but the problem remains.

Does anyone have this problem?

Thanks and best regards.

Jesus

[Tesla DeLorean]

Posted on April 09, 2018 at 14:04

So have you tried installing DirectX? 

[Jesus Reina]

Posted on April 09, 2018 at 15:22

Hi Clive,

Sure. If I run the program DxDiag it shows this form:

I?ve got the version 11.

Are there any special requeriments for the VL53L1X GUI? 

I have installed other ST?s GUI for other sensors but I have never seen this failure. 

Thanks for your response.

Best regards.

Jesus

[Jesus Reina]

Posted on April 09, 2018 at 17:01

Hi ,

I have run the ''VL53L1X_Setup.exe'' as administrator, the installation has finished succesfully. During the installation I have installed the DirectX (the version 10), 

The VL53L1X GUI is installed but doesn?t work. Every time I run the program it shows the next dialog:

Can the VL53L1X GUI with the directx version 11?

[lachlan sutherland]

Posted on April 10, 2018 at 03:50

Also have the same issue.

[Jesus Reina]

Posted on April 10, 2018 at 08:42

Hi Lachlan,

I have installed the VL53L1X GUI in Windows 10 (with the directX version 12) --> the application works.

Windows 7 + DirectX ver. 11 --> doesn´t work.

This is my experience.

Best regards.

Jesus

[Bao Xinghe]

Posted on May 30, 2018 at 04:36

I had the same problem , it can be solved by changing the installation path from ''c'' to another one, for example desk ''d''.

but i have a new problem: 

When i connected the F401RE+53L1A1 evaluation board to PC and run VL53L1X_GUI, i got the following message:

so i could not do the Cal Ref Spads calibration and range measurement as well.

Any one know what to do next?

[John E KVAM]

Posted on June 07, 2018 at 16:15

This is a Microsoft issue.

Here below the answer from Microsoft, but please first ensure that you are administrator:

would suggest you to try the methods below and check if it helps:

Method 1: Restart Windows Installer service

Restart the windows Installer service by following the steps below and check if it help:

1. Press Windows key + R to open the run command.

2. Type services.msc and press enter.

3. Right click on 'windows installer' and stop the service.

4. Right click again and start the service and try to install the program.

Method 2: Run the fix it tool

Download and run the fix it tool from the link below and check.

https://support.microsoft.com/en-us/mats/program_install_and_uninstall?ppud=4&wa=wsignin1.0

(Applies to Windows 10)

Method 3: Install in compatibility mode

In order to identify if this is an incompatibility related issue, I would suggest you to try the steps below to install the program in compatibility mode by following the steps below and check if it helps.

1. Right-click on the setup file of the program and select 'Properties'.    

2. Select 'Compatibility' Tab.   

3. Place a check mark next to 'Run this program in Compatibility mode' and select Windows 8  from the drop  down list.   

4. Let the program install and then check the functionality   

[Jesus Reina]

Posted on June 08, 2018 at 09:56

Hi John,

Thank a lot! I´ll follow your instructions.