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August 22, 2023
Solved

STSW-ST25PC001 Software Not Compatible With Windows 11?

  • August 22, 2023
  • 1 reply
  • 1992 views

Hey, So I've encountered an issue with STSW-ST25PC001 software. I notice that it doesn't work on windows 11 machines, the install process works fine. But once it's finished the application opens then closes immediately. I also tried to run the program as admin, and it opens and crashes instantly. Any solution on how to get STSW-ST25PC001 to run on windows 11?

    This topic has been closed for replies.
    Best answer by NFC/RFID Customer support

    Hello,

    as our application is x86's based, can you please try to install vcredist_86.exe.

    NFCRFIDCustomersupport_0-1692867871139.png

     

    Best regards,

    NFC Customer Support

    1 reply

    ST Employee
    August 23, 2023

    Hello,

    this error comes from a conflict between the different DLLs installed by Windows. In some versions of Windows 10/11, DLLs necessary for the ST25PC SW application are missing.

    Please download and install the Visual C++ Redistributable Packages for Visual Studio 2013

    https://www.microsoft.com/en-us/download/details.aspx?id=40784

    This will correct crash issue.

    Best regards,

    NFC Customer Support

    helpdeskAuthor
    Explorer
    August 23, 2023

    I installed Visual C++ Redistributable Packages for Visual Studio 2013 and that didn't resolve the crashing issue. Do you have any other solutions? Thanks in advance.

    helpdeskAuthor
    Explorer
    August 23, 2023

    vcredist_x64.exe

    helpdesk_1-1692807701270.png