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Visitor II
May 31, 2019
Solved

STSW-ST25R001 GUI Is not installing

  • May 31, 2019
  • 6 replies
  • 1233 views

Hello,

When I try to install the GUI ,windows says this: "This app can't run on your PC".

How does one get the GUI up and running? Please advise.

    This topic has been closed for replies.
    Best answer by Ulysses HERNIOSUS

    Hi Angad,

    In the meantime the CMS got changed. I was able to correctly download as zip now. Please check.

    If just the error message would be more helpful:

    "

    This app can't run on your PC.

    To find a version for your PC, check with the software publisher.

    "

    doesn't really help to figure out that it's just a wrong suffix. I think this is still an heritage from MSDOS and Win10 made it worse with its new error message.

    Regards, Ulysses

    6 replies

    Technical Moderator
    May 31, 2019

    Hi,

    which version of Windows is installed on your PC?

    Rgds

    BT

    angadAuthor
    Visitor II
    May 31, 2019

    Windows 10 Home

    Version 1803

    Technical Moderator
    June 6, 2019

    Hi,

    the message you got is most likely due to the fact that we have moved from .exe content on the web to .zip content on the web. Unfortunately during a short window there was a .exe with zip content which produces this weird/misleading message.

    Please try again to download.

    Regards, Ulysses

    angadAuthor
    Visitor II
    June 6, 2019

    Hi,

    I downloaded the file again. But the problem still persists. Same error as before

    Kindly advise

    Best,

    Angad

    Technical Moderator
    June 7, 2019

    Hi Angad,

    the issue should have been fixed several days ago but still persists. Probably the right incantations for our CMS need to be executed...

    For now: Download and change the suffix to .zip manually. Sorry for the inconvenience!

    Regards, Ulysses

    Technical Moderator
    June 7, 2019

    Hi Angad,

    In the meantime the CMS got changed. I was able to correctly download as zip now. Please check.

    If just the error message would be more helpful:

    "

    This app can't run on your PC.

    To find a version for your PC, check with the software publisher.

    "

    doesn't really help to figure out that it's just a wrong suffix. I think this is still an heritage from MSDOS and Win10 made it worse with its new error message.

    Regards, Ulysses