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Associate
August 4, 2024
Solved

I Ordered few free samples

  • August 4, 2024
  • 2 replies
  • 1971 views

I ordered few free samples on 1st August. But still my order is showing processing I have no idea is that cancelled or how long it will take to ship. can anyone from st help me? It will be a great help 

Best answer by Amelie ACKERMANN

Hello @undefined30,

I am sorry to hear about the situation. The best course of action would be for you to submit an eStore support form via the following link: New Case (st.com). In parallel, I will reach out to responsible colleagues to inform them about your situation; in case I receive further details from them, I will reach out to you via private message. 

I hope this will is helpful. Please let us know if there is anything else. 

Best,
Amelie

2 replies

Tesla DeLorean
Guru
August 4, 2024

Open a ticket  https://ols.st.com/s/

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Associate
August 8, 2024

Hey Can You please mention someone from st due to wrong postal code my parcel is back ordered now I want to update the information but can't reach anyone. I had another Id where you mentioned one st employee Can you please do that again so that I can message him. Thanks in Advance.

Tesla DeLorean
Guru
August 8, 2024

I've asked someone to review your post. You didn't link to other message you're referring too.

Most of the staff on duty here can be tagged into a post, or you can PM them via their profile.

Tips, Buy me a coffee, or three.. PayPal VenmoUp vote any posts that you find helpful, it shows what's working..
Amelie ACKERMANN
Amelie ACKERMANNBest answer
Community Manager
August 9, 2024

Hello @undefined30,

I am sorry to hear about the situation. The best course of action would be for you to submit an eStore support form via the following link: New Case (st.com). In parallel, I will reach out to responsible colleagues to inform them about your situation; in case I receive further details from them, I will reach out to you via private message. 

I hope this will is helpful. Please let us know if there is anything else. 

Best,
Amelie