STEVAL-ISA164v1 not correctly responding

[pbaum.1]

I've got a new STEVAL-ISA164V1 Board.

The problem looks like this:

When connecting with the ST SMED Configurator there is a warning:

The chip on my board is double checked a STNRG388A (well that's what is printed on the chip)

I can connect and it looks like i could load a model from an Example - but nothing happens on the outputs.

So i tried to load the lasted FW with the console tool, but this also does not work - i tried several times 

i tried to load the bin file with ST-Link and SWIM Cable, also i tried like suggested here:

https://community.st.com/s/question/0D53W00000zmw4PSAQ/which-software-can-i-use-the-out-extension

But no success: is there anything else i could try?

[pbaum.1]

No Ideas anyone?

[pbaum.1]

Ok i found a solution.

It looks like my board was shipped with a wrong bootloader.

And ST already has a solution.

Just follow this Design Tip: https://www.st.com/resource/en/design_tip/dt0118-a-procedure-for-restoring-bootloader-functionality-to-the-stnrg388a--stmicroelectronics.pdf

A Procedure for Restoring Bootloader Functionality to the STNRG388A

Good Luck.