Help others to solve their issues

[Lina_DABASINSKAITE]

“Accepted solutions” are much more than a simple green checkmark next to a subject. They are instrumental in helping community members find answers to their questions faster and more effectively. The “Accepted solutions” mark also helps community members move up the ranks in the ST Community and become known as true experts in their field.

Here is how you can use “Accepted solutions” to reward community members who have helped you and contribute to the growth and quality of the ST Community, benefiting all members, including yourself:

1. Post your question in the community following the instructions from our “How to Post” tutorial.
2. Wait for a reply from one of our experts, a community member, or an ST employee.
3. Continue the conversation if needed until a solution is found.
4. Once your initial question has been answered, click on "Accept as Solution" on the post, which solved your issue or answered your question:

 

 

Threads marked as “Accepted solutions” stand out from the discussion threads and help you and others find a solution more easily: 

 

 

If you accidentally choose the wrong post as the solution, you can revert this action by clicking Not the Solution and selecting the correct one again:

 

Important:

• The actions "Accept as Solution" and "Not the Solution" are restricted to the author of the post and community moderators only.
• After your initial question is resolved, please start a new post for any additional questions instead of adding them to the same conversation.
• If you face any difficulties, please mark the post "Report Inappropriate Content" and the forum moderators will take the respective action.

Thank you for helping us make the ST Community an even better place to get answers and solve issues.

[Andrew Neil]

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@Lina_DABASINSKAITE wrote:

4. Once your question has been fully answered, click on "Accept as Solution" on the post, which solved your issue or answered your question

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If there isn't a single post which solved your issue or answered your question, then write a post which summarises the solution - and mark that post as the solution.

Yes, you can mark one of your own posts as the solution.

[Tesla DeLorean]

I do find this One Question / One Answer model highly flawed. Most of the time there's a focus on the wrong thing, and problem solving is about getting to the details and the actual issue, and frequently not the symptoms.

>>If there isn't a single post which solved your issue or answered your question, then write a post which summarizes the solution 

Personally, I'd like to see this in any case to get some closure, and up voting the best answer(s) that led to a solution.

>>and mark that post as the solution.  Yes, you can mark one of your own posts as the solution.

I'm not a fan of this, unless none of the responses were on-point or on the path to the final answer/solution

[Andrew Neil]

>> I'm not a fan of this, unless none of the responses were on-point or on the path to the final answer/solution

It's most useful when the OP finds their own solution - possibly before anyone else has replied.

[BarryWhit]

> It's most useful when the OP finds their own solution - possibly before anyone else has replied.

on at least one occasion, after I took some pains to provide a detailed answer, the OP created a new post which simply repeated the detailed solution I suggested, then added a single step which was not necessary according to the original question, and finally accepted their own solution. I did not appreciate this - I thought it was quite rude. There wasn't even a thank-you.

 

On another occasion, the question was "How do I do X?", and the answer was "You can't do X". However, since this is not the answer OP was looking for, they simply ignore it, or try to "bargain" their way around impossibility. In such cases, the helpful thing to do is to hold their hand while they emotionally process their disappointment. Like Delorean says, this is quite common.

[Tesla DeLorean]

>> I did not appreciate this - I thought it was quite rude. There wasn't even a thank-you.

Yes, forums can be a thankless place, with a lot of expectations. I wouldn't take this personally, but it is pervasive and depressing.

Unfortunately how the metrics and scoring work here tend to reinforce the bad experience for those who contribute to answers and content. I have little confidence that this will change.

[BarryWhit]

*withdrawn*