Klunky Quoting

[Andrew Neil]

First, it is nice that the forum does now have some quoting ability at all; that's an improvement - thanks!

But it is rather klunky:

1. It only ever quotes an entire post in full - this is usually not helpful/useful.

A decent quoting feature would allow a part of a post to be selected and quoted.

2. Once you're inside the quote block, it seems impossible to get out of it. 
The 'Clear formatting' button doesn't work.

[Peter BENSCH]

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@Andrew Neil wrote:

First, it is [...] improvement - thanks!

(This is manually inserted within the quote)

1. It only ever quotes an entire post in full - this[...]

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Somehow I don't understand your problem: I can insert quotes, which initially always takes the whole post. Then I can select any part of the quote block with the mouse and delete it with one keystroke, or insert my own text (e.g. here [...]). I can access the edit mode outside the quote block by clicking outside or moving using cursor keys and writing - just as I am doing now.

Can you please explain it a bit more?

Regards
/Peter

[Andrew Neil]

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@Peter BENSCH wrote:

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I can insert quotes, which initially always takes the whole post. Then I can select any part of the quote block Can you please explain it a bit more?

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That's the first problem: you can only insert the entire post - it should be possible to select the part of the previous post that you want to cite, and have only that part inserted as a quote in the reply.

As it stands, editing-out the excess is not so simple when the quote is long and/or contains code blocks and/or contains pictures - the selection is apt to go haywire.

Indeed, the "getting stuck in the quote block" is hard to explain. Try this:

1. Hit 'Reply'
2. Hit the 'Quote' button
3. Now you realise you want to add a comment before the quote 
4. you can't - it's impossible to get your cursor to move before the quote block.

Also this:

1. Hit 'Reply'
2. Hit the 'Quote' button
3. Put your cursor somewhere within the quote
4. Hit Ctrl+Shift+End to select all of the rest of the quote
5. Delete the selected text
6. You are now stuck in the quote block - you can't move the cursor beyond it, and hitting Return will just extend the quote.

[Peter BENSCH]

Ah, interesting... I can confirm it, but I hadn't tried it yet.

@Laurids_PETERSEN @Lina_DABASINSKAITE 

 

[Andrew Neil]

There's another annoying limitation:

You can only quote from the one post you're replying to - you can't bring in quotes from other posts.

[waclawek.jan]

This is Khoros, a customer experience engagement platform (mixing/matching some of the buzzwords from their web, I'm really not interested in how exactly they call it). NOT a forum software, so don't expect rudimentary forum features crystalized throughout the three or four decades of technical fora. It's an ajaxoid primarily aimed at a simplistic one or two exchange of a sales person with a customer, designed to "impress", not to be usable. With emphasis on such important features as emoticons.

In HTML view, you can use the "blockquote" tag, if you want, and it surprisingly does what you expect; but I mostly just go for a simple manually inserted ">" (hardly something which would go well with "engagement"). Yeah, can't insert sane manual line break so only one ">" at the beginning of the quote.

JW

[Laurids_PETERSEN]

Hello everyone,

Adjusting the quote function requires more extensive customization than initially estimated. It's on the list of improvements for the community moving forward. 

As always, thanks for providing your feedback. Your opinions and insights are appreciated. 

Best regards,
Laurids  

[Andrew Neil]

Still an ongoing annoyance - and it seems I'm not the only one annoyed by it:

https://community.st.com/t5/feedback-forum/how-to-properly-use-the-quote-tool/td-p/755735

@eduardo_reis