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Ozone
Principal
July 19, 2023
Question

Logout == throw-out ?

  • July 19, 2023
  • 3 replies
  • 6057 views

Why I am thrown out of the forum when logging out ?
Doing so, I land on the bare login screen. 
Who came up with that impractical idea ? I have seen this on no other forum.

Being different is only fine if you are better.

    3 replies

    Lina_DABASINSKAITE
    Community Manager
    July 20, 2023

    Hello @Ozone , 

    Thanks for reporting on this. Have you click on "Remember me on this computer" during a log in? 

    Let me know if this still happens after applying this. 

    Thanks, 
    Lina

    LinaDABAS_0-1689840201831.png

     




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    Ozone
    OzoneAuthor
    Principal
    July 20, 2023

    > Have you click on "Remember me on this computer" during a log in? 

    I have tried this now, for the sake of trying it. But it makes no difference. I basically use the same functionality in my browser (password auto-fill).

    Not that I expected it to make a difference - the redirection destination after the logout is a design choice, and one  made consciously on ST side. Which is IMHO rather impractical, and thus probably made by a designer who rarely uses such fora at all.
    Requirement-conforming behavior and user friendliness are not the same thing.

    I don't want to be logged into a site or forum if I don't need to.
    Throwing my back to the login window is just a hassle. Getting back to the forum opens another window, which starts with annoying auto-play videos and animations. And where I need to select the community/forum again.

    I understand that ST's landing page is not designed by engineers and for engineers. But forcibly routing them across this page is just annoying.

    Lina_DABASINSKAITE
    Community Manager
    July 24, 2023

    Hello @Ozone , 

    I see what you mean now. Yes, ST uses myST account across its' ecosystem and with the same account you can login to the community and st.com itself.

    I would like to clarify this: 
    Throwing my back to the login window is just a hassle. Getting back to the forum opens another window, which starts with annoying auto-play videos and animations. And where I need to select the community/forum again.

    I tested it and after I click am I logged out and go back on the browser, I land on the logout webpage of the community. Could you refer what URL are you redirected to? st.com?

    Community.PNG

    Please clarify the action, adding what browser and OS you use, and I will look into it.  

    Thanks,
    Lina

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    waclawek.jan
    Super User
    July 24, 2023

    Hi Lina,

    I've just tried to sign out and, same as Ozone reports, it redirects to https://my.st.com/cas/login?service=https://my.st.com/

    FF102.13.0esr/Win10

    JW

    PS. Can't your account behave differently due to being an Admin account?

    Lina_DABASINSKAITE
    Community Manager
    July 25, 2023

    Hi both, @Ozone , @waclawek.jan , 

    Thanks. What I meant is, when you press "Back" on the log out window: 

    LinaDABAS_0-1690306487559.png

    And then it redirects back to the community:

    LinaDABAS_1-1690306558417.png

    Does it happen for you this way? 

    In general, as we use myST account for the login, we cannot avoid this initial redirection. But I will consult if this could be more seamless. 

     


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