Skip to main content
S
s.waddingham
Associate
August 4, 2023
Solved

Portal

  • August 4, 2023
  • 5 replies
  • 12948 views

I have registered and validated my email, got as farr as choosing a password but then an error happened. Help please 

swaddingham_0-1691142073927.png

 

    Best answer by Lina_DABASINSKAITE

    Hello @mzimmer , 

    I have an update here. 

    That link (https://my.st.com/stparc) you are trying to get to is called the Vendor Portal for things like invoices for work done for ST. 

    They shared the attached handout showing where to register (separate from just a standard myST account) and most importantly it shows their direct email address as well, which is:  apitaly.esas@st.com. 

    Please check the manual and contact the team directly if necessary. 

    Let me know if it helps,
    Lina

    5 replies

    Amelie ACKERMANN
    Amelie ACKERMANN
    Community Manager
    August 4, 2023

    Hello @s.waddingham,

    Thank you for registering with the ST Community. I am sorry to hear about the received error. From what I can tell, your registration with the ST Community was successful. What URL did you try to access when receiving the error message? Does the issue persist or was it a one-time glitch? 

    Thanks,
    Amelie

    S
    s.waddinghamAuthor
    Associate
    August 4, 2023

    Hello Amelie

     

    I tried to access the next page to register a secret question and answer but that is when the system errored.  I have since tried to access the https://my.st.com/stparc but it sends me to the error page.

    Amelie ACKERMANN
    Amelie ACKERMANN
    Community Manager
    August 4, 2023

    Hello @s.waddingham,

    Would you mind please sharing a screenshot of the error page that shows the URL? Then I can try to reproduce the issue and further look into it. 

    Thanks,
    Amelie

    S
    s.waddinghamAuthor
    Associate
    August 4, 2023

    Here is a screenshot:

    swaddingham_0-1691155583063.png

     

    S
    s.waddinghamAuthor
    Associate
    August 14, 2023

    Hello  I have not had chnce to re-register yet.  So do not know if this has been solved i will come back to you.

    Amelie ACKERMANN
    Amelie ACKERMANN
    Community Manager
    August 24, 2023

    Hello @s.waddingham, 

    I got informed that my colleagues have been in touch with you to give you access to the requested page.

    If there is anything else, please let me know.

    Best,
    Amelie

    M
    mzimmer
    Visitor II
    February 9, 2024

    I am having this exact issue, I was having trouble with my password yesterday, but I think it is fixed as it is accepting it, but I'm being directing to from the logon page to and getting this error

    mzimmer_0-1707437231553.png

    Thank you in advance

    Lina_DABASINSKAITE
    Lina_DABASINSKAITE
    Community Manager
    February 9, 2024

    Hello @mzimmer , 

    Sorry to hear you are facing issues. Could you share the URL you try to access where this error occurs? We will investigate it further. 

    Thanks,
    Lina

    ​In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.
    M
    mzimmer
    Visitor II
    February 9, 2024

    Lina, 

     

    I am on https://my.st.com/stparc

     

    I can enter my username and password and then when I click enter I get to the screen noted previously.

     

    Thank you in advance for any help on this.

    Terms & ConditionsAccessibility statement