"thread was marked by moderator as needing a little more investigation, ..."

[Andrew Neil]

"... so a Support case was created in your name and will be handled off-line."

 

These posts appear from time to time; eg, just now:

https://community.st.com/t5/stm32-mcus-boards-and-hardware/assistance-needed-powering-nucleo-u575-board-via-usb-c-from/m-p/653191/highlight/true#M17861

by @Douglas MILLER 

 

May I ask what prompts this "needs a little more investigation" assessment ?

[Tesla DeLorean]

A finger in the wind?

Likely one of the moderators or lurkers flagging to other staff that something is in their domain of responsibility.

I'd personally prefer this all be a lot more transparent fashion. A lot of things just need clear / definitive answers.

 

[Lina_DABASINSKAITE]

Hello @Andrew Neil , 

Thanks for raising this up.

The sentence "This forum thread was marked by the moderator as needing a little more investigation, so a Support case was created in your name and will be handled off-line.", means that the question was escalated to ST Online support and a support ticket was assigned (see our support offer: Support Home - STMicroelectronics).

This action is done only by community moderators in order to route the questions to OLS that fall in their area of responsibility. 

In situations, when details about the case resolution can be shared publicly, the agent comes to the original thread on community. However, sometimes business sensitive information is discussed in the ticket and so the public answer can not be provided. 

Let me know if that answers you question. 

Thanks,
Lina

[Andrew Neil]

Thanks.

It doesn't answer how a post is initially selected to receive this "special treatment" - which was my question.

I'm just being curious - I realise that this may be something you don't want to share, and/or something that isn't rigidly defined.

 

[waclawek.jan]

> It doesn't answer how a post is initially selected

That might be a sensitive business information... ;)

JW