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willzhou
Technical Moderator
April 22, 2024
Solved

WLC dongle driver issues Unable to load DLL 'HidDongle.dll'

  • April 22, 2024
  • 1 reply
  • 2432 views

Many customer face dongle driver issues, most because Unable to load DLL 'HidDongle.dll'. 

@sjones i post your request in the forum.

Key points:

This eval board has an on board FT260, which should take care of the I2C to USB (HID) interface without a dongle

The FT260 doc by FTDIchip says:

The FT260 is a full speed USB device which supports I²C and UART communication through
standard USB HID interfaces. The USB HID class is natively supported by most operating systems.
A custom driver is not required to be installed for the FT260

So drivers should not be needed.

Here is a log dump from vs 2.2.5 with debug turned on


{"Type":1,"Date":"2024-04-22","Time":"10:11:13.620 AM","ThreadId":"1","Message":"STSW-WPSTUDIO V2.2.5","TypeToView":"INFO"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.728 AM","ThreadId":"9","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.730 AM","ThreadId":"9","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.731 AM","ThreadId":"8","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.731 AM","ThreadId":"8","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.731 AM","ThreadId":"8","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.731 AM","ThreadId":"8","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.732 AM","ThreadId":"6","Message":"ConnectionType: ADDRESS_SIZE_2_BYTES bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.732 AM","ThreadId":"6","Message":"ReadChunk: 240 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.732 AM","ThreadId":"6","Message":"WriteChunk: 50 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.732 AM","ThreadId":"6","Message":"ConnectionType: ADDRESS_SIZE_2_BYTES bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"ReadChunk: 4091 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"WriteChunk: 50 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"ConnectionType: ADDRESS_SIZE_2_BYTES bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"ReadChunk: 55 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"WriteChunk: 55 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"ConnectionType: ADDRESS_SIZE_2_BYTES bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"ReadChunk: 50 bytes","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.733 AM","ThreadId":"6","Message":"WriteChunk: 50 bytes","TypeToView":"INFO"},
{"Type":3,"Date":"2024-04-22","Time":"10:11:35.736 AM","ThreadId":"6","Message":"Error during enumeration for HidDongleMaster: Unable to load DLL 'HidDongle.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)","TypeToView":"ERROR"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.736 AM","ThreadId":"6","Message":"HidDongle enumerate in 2ms","TypeToView":"INFO"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.738 AM","ThreadId":"6","Message":"DingDongle enumerate in 1ms","TypeToView":"INFO"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.739 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.739 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.739 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.739 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.739 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.740 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.740 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.740 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.740 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] About to call SetupDiGetClassDevs for class Guid 4d1e55b2-f16f-11cf-88cb-001111000030. Flags: 18","TypeToView":"DEBUG"},
{"Type":0,"Date":"2024-04-22","Time":"10:11:35.740 AM","ThreadId":"5","Message":"[WindowsHidDeviceFactory - GetConnectedDeviceDefinitionsAsync] The call to SetupDiEnumDeviceInterfaces returned ERROR_NO_MORE_ITEMS","TypeToView":"DEBUG"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.741 AM","ThreadId":"6","Message":"McpDongle enumerate in 2ms","TypeToView":"INFO"},
{"Type":2,"Date":"2024-04-22","Time":"10:11:35.742 AM","ThreadId":"6","Message":"FT260 Dongle Library Load error ","TypeToView":"WARNING"},
{"Type":1,"Date":"2024-04-22","Time":"10:11:35.742 AM","ThreadId":"6","Message":"FT260 enumerate in 1ms","TypeToView":"INFO"}]

Thanks

Best answer by willzhou

@sjones @sjones

 

We have confirmed this version GUI is dependent on “Microsoft Visual C++ 2010 X86 Redistributable Package” .

willzhou_0-1713868708231.png

 

 

1 reply

W
willzhouAuthor
Technical Moderator
April 23, 2024

@sjones you can try to install “Microsoft Visual C++ 2015 Redistributable” package.

In order to give better visibility on the answered topics, please click on Accept as Solution on the reply which solved your issue or answered your question.
S
sjones
Associate
April 23, 2024

I tried installing both x86 and x64 versions of “Microsoft Visual C++ 2015 Redistributable” in turn, rebooting after installation, but still unable to detect the board. Same errors as before.

W
willzhouAuthor
Technical Moderator
April 23, 2024

How about other Microsoft Visual C++, here is my pc install, please check if you miss someone.

Please install Microsoft Visual C++ 2010 version first

willzhou_0-1713858870570.png

 

In order to give better visibility on the answered topics, please click on Accept as Solution on the reply which solved your issue or answered your question.
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