Hello Weili,
We started to analyze your problem. First, we checked the sensitivity in conducted mode with the same radio configuration to verify the receiver's performance. The value we measured is -106 dBm, which is in line with our expectations. Then, we tested our kit in radiated mode using the same antenna we provide with the board and measured a noise floor close to what you measured, in the range between -110 to -105 dBm. Considering an SNR of around 8 dB, we expect to start losing packets with an RSSI close to -100 dBm. Indeed, the plot below shows that we start to lose packets with power lower than -97 dBm. This is coherent to me. I would expect to see the same behavior in your side, but you started to lose packets at -84 dBm, which is far from both the noise floor and sensitivity.
Noise floor

Packet received at -97 dBm

We can consider a link budget of around 115 dB. Using the two-ray model as the mathematical model, the expected range of communication should be around 900 meters.
Regarding the transmitter, the correct settings are TX mode = TX HP and SMPS = 1.5V.
Could you repeat the test at a different frequency to verify if the problem is caused by an interferer ?
Best regards
Saverio Grutta