Change my account email address

[Nikita91]

In the past I know that it was not possible to change the email address of an ST account.
I use a personal address to be independent of my changes of employers.

But now ST requires a commercial email address to participate in webinars.

In the same way you impose a commercial address to order on ST eStore.

Since ST has tightened its policy regarding email addresses, it becomes imperative to be able to update them.

The alternative is to create a "fake" account for each use... I did it but I receive triple notifications and announcements!

So how do I change the email address used by my account?

[RhSilicon]

My other account simply stopped logging into the https://community.st.com/ website, but it keeps logging into the https://www.st.com website. I asked for help a few times, but ST couldn't resolve it. This login part seems to be complicated.

[Amelie ACKERMANN]

Hello @Nikita91 ,

I am sorry to hear about any inconveniences caused by the issue. I will check internally how to go about changing the email address for the MyST account and will contact you afterwards again. 

Best,
Amelie

[t.decker]

Hi @Amelie ACKERMANN,

any progress on this? My mail address is going to change in about 4 weeks and I really don't want to miss all the account history, bookmarked or subscribed threads and of course all my badges :beaming_face_with_smiling_eyes:.

My whole team just had a real ROFL moment when I told them, that ST does not support changing an accounts mail address. We are in the year 2024!

Hope you can trigger the right persons at ST management to get this feature implemented bug resolved.

[seppeltronics_v]

Hello,

the website does not work at all, I can't even file a ticket for it, there is no email-address,... to contact, or some dialog I can write a message. All I could hope for is the "Fedback"-Dialog. I'm sorry for the negative reply, but I had no other choice. People at ST are great, but I think some of the management-decisions seem to be problematic.

Best Regards, Sebastian Wendel

 

 

 

[Nikita91]

The official answer:

As mentioned, I checked internally if there is an easy way to change your email address for your My ST account. Unfortunately, this is not the case and therefore, users usually create a new account with a different email address. Would this be an option for you or not at all? 

Please feel free to further explain your case, so I can see how we can help you best.

Thanks,
Amelie

---

Sigh...

I have already created another account. So I have to trim the settings to not receive the same ST notifications from every account.

[gsieb.1]

Hi Nikita,

Did you find any additional resolution to this?  I'm facing a similar issue - my company was sold so my e-mail address changed and I don't want to lose all of the history associated with the old address - very frustrating that there is no simple way to do this at STMicroelectronics, no one to contact!

Thanks!

[Nikita91]

No I don't have a solution...

Luckily my account used a personal email address, which was able to survive my change of fiber operator and my change of company.

I created another account just for webinars and eStore purchases.

This problem has existed for years, and there doesn't seem to be any will to resolve it...

Conclusion: do not use a professional account with STM!

[LWChris]

I'm having the same problem, and I'm honestly not believing it's impossible. It may not be possible via a nice UI, but most definitely there must be some record in a database SOMEWHERE that contains the e-mail address, right? And updating that (worst case using SQL) should always be possible.

And if the UI doesn't exist, it should be made. What kind of system does not allow you to update a username or e-mail address?

[HStokes]

I also need to change my email.

[EmbDev]

Is there any way to change my email address?

[Nikita91]

Apparently the software package used by ST still does not allow you to change your email address...

I gave up and kept my personal account for all interactions, except purely professional ones which require an address on a company account. So I create them every time I work for a different client!

Apparently ST prefers to have thousands of almost dead accounts...

Sorry I couldn't have a better answer.

[Gaston]

I'm facing to the same issue. I've formed another company with different email, website, etc.

With little effort I've changed my email successfully on NXP, Analog Devices and so on...

There is no way to change a ST single user?
Is there anyone willing to fix it?