Change my account email address

[Nikita91]

In the past I know that it was not possible to change the email address of an ST account.
I use a personal address to be independent of my changes of employers.

But now ST requires a commercial email address to participate in webinars.

In the same way you impose a commercial address to order on ST eStore.

Since ST has tightened its policy regarding email addresses, it becomes imperative to be able to update them.

The alternative is to create a "fake" account for each use... I did it but I receive triple notifications and announcements!

So how do I change the email address used by my account?

[Amelie ACKERMANN]

Hello @t.decker and @Gaston, 

I understand the frustration and inconvenience caused by this circumstance. Unfortunately, there is no easy fix. We are trying to see with our platform provider if there is a way to migrate the account history. Please send me a private message with the details of your old and new community account as well as the community account details that you would hope to see transferred over.

Best,

Amelie

[Nikita91]

STM uses the product of a supplier who boasts of being "World's #1 AI CRM provider": Salesforce.

It turns out that this software has been failing for several years, and that Salesforce is unable to offer solutions: regarding the management of email addresses it seems that there is a fairly deep design flaw (which leads STM to suggests tinkering piecemeal as in the post above).

It's time for STM to take a big hit and force Salesforce to correct the problems. Or change supplier, a difficult decision to make but which would be beneficial in the long term, and undoubtedly even financially advantageous.

[MS.9]

Is it still not possible to change the email address?

ST are a tech company - and they have no way to change an account's email address!!!!!!!!!!!! WTF

 

[Lina_DABASINSKAITE]

Hello @MS.9 , 

Unfortunately, this option is still not possible. 

If you need to use a new email address, you will need to create a new account. 

Regards,
Lina