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shane mattner
Senior
July 19, 2023
Question

User Authentication Dialog hangs

  • July 19, 2023
  • 10 replies
  • 6140 views

The newest version of CubeIDE requires a sign-in to myST, but the dialog box hangs on Ubuntu.  Pretty frustrating...

    10 replies

    Rim LANDOLSI
    ST Employee
    July 26, 2023

    Hello @shane mattner ,

    The issue is not reproduced from my side. Please, try to verify the network connection.

    Thanks,

    Rim

     

    Senior
    November 10, 2023

    With CubeIDE version 1.13.2 on Windows I also am unable to sign-in. This started ~Nov 6, 2023. Prior to that, no problem.

    Graduate II
    December 6, 2023

    This happened to me as well on Linux, after several retries it worked.

    Senior
    December 8, 2023

    @shane mattner what is the version of your Ubuntu ? Does the bug still occur in 1.14.0 release ?

     @quackquack what are your Linux distribution and version ?

    Graduate II
    December 8, 2023

    CubeMX version 6.9.2, Linux Mint 20.3. I selected a new MCU and when I wanted to generate the code it presented a blank dialog box, presumably for downloading related files. Retrying a few times eventually showed a login form. The internet was working fine at the time.

    Visitor II
    May 10, 2024

    I'm struggling to log in with the myST link as well - I have Version 1.15.0, on a Windows 10

    Graduate
    May 14, 2024

    I cannot login to my-ST as well, I get stuck on User Authentication Dialog forever, with the lines bumping as if it was loading.
    I'm running version 1.15.1, on Ubuntu 24.04.

    norlesh
    Associate III
    May 16, 2024

    I'm actually trying to use it on a fresh windows 11 installation and can confirm the Piece of S**T doesn't work here either!

    Graduate
    May 16, 2024

    I've booted a new system, with Ubuntu 22.04, and tested Cube IDE version 1.15.1 and 1.14.0.  It won't let me login anyway, so I guess they're having a server issue.

    Graduate
    August 2, 2024

    Debian/testing - the same situation. Login dialog appears, but I can't enter neither user nor password. Buttons are also inactive....

    Graduate
    August 3, 2024

    I found out that reverting to 1.12 works, because that version doesn't require logging in. That fixed it for me.

    peterlacerenza9
    Associate
    February 6, 2025

    Issue still ongoing over a year later, and seemingly not just Linux(?)

    I'm running STM32CubeIDE v1.16.1 on Windows 11, same issue: User Authentication Dialog window pops up (after 10-20 seconds of "Loading, please wait"), vertical lines bumping across, but never gets anywhere.  Tried around a dozen separate times, waiting a couple minutes minimum each time, nothing.

    I expected having to wait after entering in my credentials, but it's ridiculous for a login window to hang on initial load of the window itself.

    FYI, in Window > Preferences > STM32Cube > Firmware Updater, Check Connection verified a good connection.  In Window > Preferences > General > Network Connections, I've tested this with Active Provider at default settings and changed to Manual, same result.

    Technical Moderator
    February 6, 2025

    Hello @peterlacerenza9 ,

    Please follow this article to set the network connection parameters for STM32CubeIDE and STM32CubeMX:

     How to set the network connection parameters for S... - STMicroelectronics Community

    "When your question is answered, please close this topic by clicking ""Accept as Solution"".ThanksImen"
    Visitor II
    March 4, 2025

    Has anyone managed to solve the problem? 

    For 1.18.0 I can't still log in and I can only see empty window.

    kkaszyca_0-1741094815421.png

     

    I think that the problem may be on ST's side because several attempts to log in to the forum were also unsuccessful.

    kkaszyca_1-1741094897978.png